FAQ

Is your shopping cart secure?

Our shopping cart is secured through Verisign and it is certified through SecurityMetrics.  When you provide us with any personal information including your name, address, e-mail and credit card number,  it is processed over a secure connection on secure servers. We use Secure Socket Layers (SSL)  to encrypt all information you provide before sending it to our servers.   SSL is the industry standard and the best software available for secure ecommerce transactions

How much is shipping?

Shipping in $8.00 for US orders, $20.00 for Canada, and $30.00 for all other countries.  The customer is responsible for any customs charges, duties, tariffs, etc.

How long will it take to receive my order?

In stock merchandise is shipped UPS Priority within 1-2 business days unless the item ordered is not regular stock or it is on backorder.  Availability is listed in the item description.  Items that are NOT regular stock take 5-7 business days to receive from the manufacturer.  You should receive these items within 7-10 business days from the time your order is placed.  You will be notified if an item ordered is on backorder.  You will have the option of removing that item from your order or waiting for it to come in.  Backordered items will ship as soon as they become available.

What is your return policy?

Unworn merchandise may be returned for exchange or store credit less shipping within 7 days from the time you receive your order.  We will not accept merchandise for exchange or store credit after 7 days.  In the case of defect, items will be replaced with the same item at to additional charge.

A Return Authorization number is required.  This number becomes your store credit transaction ID so please do not return merchandise without getting a Return Authorization Number. 

Contact us for a return authorization number and return shipping address.   Orders returned to us without a return authorization number will not be accepted as we have no way to track the order and we can not be responsible if your return is lost or misdirected.

*Costumes are size exchange only.

*Lingerie is not returnable.

*Evening Gowns and Evening Dresses are size exchange only.

*Items listed as Special Order are not returnable.

How do I pay for my order?

We accept VISA, Mastercard, Discover, American Express, PayPal, and money orders.

Charges to your credit card will appear as Wild Child Clothing.  

Most credit card fraud involve orders with different shipping and billing addresses so we will only ship to the credit card billing address or verified PayPal address - even if you enter a different shipping address. 

Foreign Customers

We contact card issuing banks for address verification on all foreign orders.  We reserve the right to refuse foreign orders based on the recommendation of our credit card processing institution.

Why was my credit card declined?

The most common reason for a credit card to be declined is "AVS Mismatch".  The order form requires the credit card billing address.  The billing address is the address at which you receive your credit card statement of bill. 

I don't want to use a credit card.  How do I place an order?

You can pay with a money order.  Print the order page.  Be sure to include the item number and the additional amount for shipping in your total.  We will also need your shipping address, email address and telephone number so that we can contact you about your order if necessary.

What do you do with my personal information?

Your personal information is only used for processing and shipping your order.  Credit card numbers are automatically deleted from our system after 30 days.  We do not send unsolicited email.

How do I contact Wild Child Clothing?

Email is the fastest and easiest way to communicate with us.  Our email address is:  wildchildclothing@sbcglobal.net

Teresa is our "Customer Service Diva" and she can be contacted at 405-850-3710.  If she is not available, please leave your name, email address and message and she will either return your call or answer your question via email.

Wild Child Clothing - P.O. Box 5232 - Norman, OK  73070